Privacy Policy

Overview

Snowwood Grove values privacy. This policy explains what personal information we collect, how we use it, and the choices you have. We designed our lessons and our policies with clarity and restraint.

Information we collect

• Contact details you provide, such as name, email, and phone, when you inquire or enroll.
• Transaction details for classes purchased, including selected courses and payment confirmation metadata from payment processors.
• Communications you send us and survey responses.
• Technical data such as IP address, device type, and pages visited, used to improve site reliability. We avoid collecting more than we need.

How we use information

• Provide, operate, and improve classes and customer support.
• Send transactional messages about your enrollment, schedule changes, or studio closures.
• Comply with legal obligations and enforce our terms.

Sharing

We share personal information with vendors who help us operate the website and process payments. These parties are bound by confidentiality obligations and may not use your data for their own purposes. We may disclose information if required by law or to protect our rights and safety.

Cookies

We use essential cookies to remember your selections (such as items in your cart) and maintain session security. You can control cookies through your browser settings. Rejecting cookies may limit certain features.

Data retention

We keep personal information only as long as needed to deliver services, comply with legal retention requirements, and resolve disputes. When no longer needed, data is deleted or de-identified.

Your rights

• Access, correct, or delete your personal information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.

To exercise rights, contact us at [email protected]. We will verify your request and respond as required by law.

Security

We use administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children

Our website is intended for general audiences. Children may attend youth classes with guardian consent. We do not knowingly collect personal information from children without consent.

Changes to this policy

We may update this policy to reflect changes in practices or legal requirements. Continued use of the site after changes means you accept the updated policy.

Contact

For questions about this policy, contact [email protected] or +1 (415) 555-0137.